Returns & Exchanges
At Plaud.ai, we stand behind the quality of our AI-powered voice recorders and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device is in its original condition and packaging, you are eligible for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your Plaud device along with all included accessories and cables in the original product packaging to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing